The pCommerce Framework - Customer Care

Caring for customers is more than an emotion, it must be tangible in the way you interact with your customers. The Customer Care Components provide the basis for tangibly caring for your customers and building the Brand Connection.

Customer Care Components

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• Call Center - Receive and log calls from customers wanting to place, change or cancel orders or interact about support issues.
• Email Center - Set up watched email addresses as well as email support agents. Email inquiries and support issues are distributed among the active agents as they are received.
• Order Management - Create, update and cancel orders.
• Support - Full issue tracking and support system allows for issues to be escalated as needed.
• CRM - Manage customer contacts, schedule calls, literature follow up and knowledge base.

Learn more about how Parse3 can help you build eCommerce Profitability by making an appointment to speak to our eCommerce Profit Architects.